Eonata Privacy Policy
Eonata ("Eonata", "we", "our") provides ERP, CRM, OMS, WMS, and business-intelligence software for businesses. This policy explains what data we process and how we protect it.
1. Data We Process
- Account data: user name, email, role, login session metadata.
- Company data: business profile, GST settings, product and customer masters.
- Operational data: purchase, sales, stock, production, finance, and workflow events.
- System data: diagnostics, audit logs, and security-related event records.
2. Purpose of Processing
- Provide ERP and operational workflows.
- Generate dashboard insights, alerts, and Ask Eonata responses.
- Support billing, access control, security, and product reliability.
3. Data Sharing
We do not sell your business data. We may share limited data with infrastructure and service providers required to run the platform (for example hosting, email, and payment services) under contractual confidentiality and security obligations.
4. Data Retention
Data is retained while your account is active and for a reasonable period thereafter for audit, legal, and operational continuity. You can request export and deletion subject to legal requirements.
5. Security
We apply access control, authentication, audit logging, encrypted transport, and operational safeguards. No system can guarantee absolute security; we continuously improve controls.
6. Your Rights
Depending on applicable law, you may request access, correction, export, or deletion of your data. Contact us for requests and support.
7. Contact
For privacy requests: admin@eonata.com